Tuition and Fees Refund Appeal Policy UPPS No. 02.01.12
Issue No. 2
Effective Date: 02/20/2009
Review: August 1 EY
01. POLICY
STATEMENT
01.01 This UPPS provides guidelines for exceptions
to student tuition and fees refund deadlines due to reasons beyond a student’s
control.
02. REFUND
APPEALS
02.01 The Texas Education Code §54.006 sets
tuition and fees refund deadlines. Students will not receive a refund for drops
or withdrawals that occur after these deadlines unless:
a. A
medical condition which makes it impossible for a student to drop or withdraw
from a course of the University by the stated deadline.
b. University faculty or staff
acknowledge providing incorrect advisement to the student.
c. The course
syllabus, departmental calendar, or similarly related publication contained an
erroneous deadline.
02.02 Refunds
for medical reasons are not allowed if the student attends class after the
statutory refund deadline.
03. LEVELS OF
REFUND APPEAL
03.01 The levels of appeal include the
following:
a. First level of appeal – the Assistant
or Associate Registrar
b. Second and final appeal – the Tuition and Fees
Refund Appeals Committee (the Committee)
1)
The student must supply a letter of
explanation and official documentation to the committee.
2) The Registrar will chair this committee, made up of
a representative from the Student Business Services office, the Financial Aid
and Scholarships office, a student from the Associated Student Government, an
academic advisor, and an academic department chair or school director.
3) Decision
of the appeals committee is final.
04. PROCEDURES
FOR APPEAL
04.01 Appeal procedures are as follows:
a. If the Assistant or Associate Registrar
grants the refund, he or she will process the refund.
b. If the Assistant or Associate Registrar
denies the refund, final appeal goes to the Tuition and Fees Refund Appeals
Committee.
c. The
student must supply the committee with a completed appeal form and supporting
documentation.
d. The
committee will review appeal and make decision.
e. If the Committee denies the appeal, the
Registrar will contact the student via letter.
f. If the Committee grants the appeal, the Registrar will notify the student
and generate the refund.
05. METHOD OF REFUND
05.01 Refunds
will be applied as follows:
a. Following the appeal approval, the Registrar will request a check made out
to:
1) Texas
State installments, if student has a balance;
2) The
student, mailed to his or her permanent address; or
3) Direct
deposited to the student’s bank account.
05.02 All documentation will be filed in the
Registrar’s Office in compliance with the Records Retention Policy. After
that time, all records will be destroyed.
06. REVIEWERS
OF THIS UPPS
06.01 Reviewers
of this UPPS include the following:
Position Date
Registrar August
1 EY
Director, Student Business Services August 1 EY
07. CERTIFICATION
STATEMENT
This
UPPS has been approved by the following individuals in their official
capacities and represents Texas State policy and procedure from the date of
this document until superseded.
Registrar;
senior reviewer of this UPPS
Associate
Vice President for Enrollment Management and Marketing
Provost
and Vice President for Academic Affairs
President